As a managing member of an HOA Board, handling homeowner conflicts is one of the most difficult parts of the job. Emotions can run high, conflicts can quickly turn from bad to worse, and legitimate issues might need to be immediately resolved. While it can seem challenging to manage these conflicts, going about them correctly can significantly ease any tensions, help homeowners learn how to solve disputes themselves, and set up your HOA board for more successful communication in the future.
Let’s dive into some simple tips you can implement during homeowner conflicts in your HOA!
Listen, Hear, And Truly Understand
So many conflicts arise from a lack of clear communication between both parties, leaving them feeling misunderstood. Take the time to actively listen to the homeowner’s complaint, hear their position and hurts, and ask questions so you have a better understanding of the situation. Homeowners want to live in an association that cares about and protects their community, and efficiently handling conflicts is the best way to set your community up for success.
Know The Rules And Regulations
When handling a conflict with homeowners, it’s vital to have a comprehensive understanding of your HOA’s rules and regulations and current laws in your area. Knowing the boundaries of your authority in certain situations will help you navigate these conflicts and diffuse tensions.
Find A Compromise, But Pinpoint When To Make Exceptions
In many HOA conflicts, you might not reach a solution that both parties are particularly happy with. In fact, finding the path to a resolution might require concessions from everyone involved, depending on the situation. However, ensuring that these conflicts are handled with trust and compromise in mind will set a healthy precedent for your association. That being said, it’s important to know the people who live in your community and be a driving force for them. Know when to make exceptions, find common ground, and navigate creative solutions to help cultivate an association of homeowners who value their HOA.
Handling intense homeowner conflicts can be daunting, but don’t fret! If you have any questions about navigating these conflicts, give us a call at 512-676-5842 — we’d be happy to talk to you about who we are, the services we offer, and our process.
